Quality is important to every business. Good quality products and service are what bring customers back time and time again. For organisations whose main business is education and training, quality is important throughout the process, from developing courses to supporting candidates right through to administration and certification. But what is quality? It is not always easy to define or measure. This is where the Scottish Quality Management System (SQMS) comes in. SQMS helps to define what quality means for organisations involved in education, training and lifelong learning.
What is SQMS?
SQMS is a comprehensive system, which can be used to measure and improve the quality of training. Although SQMS was designed specifically for the Scottish education and training market it is now being used by organisations in many countries.
What Does SQMS Provide?
SQMS provides practical guidelines for measuring and improving the quality of your training provision and associated activities. You can use SQMS as a tool to develop your organisation through structured self-assessment. SQMS is a flexible instrument, which can be used to measure more than the quality of training – other areas of your business may benefit from a similar approach. SQMS brings together the quality requirements of a number of key national agencies – Scottish Enterprise, Highlands and Islands Enterprise, The Scottish Executive and the Scottish Qualifications Authority. SQMS shows links to BS EN ISO 9000, Investors in People and Total Quality Management.